Privacy policy

This Privacy Notice describes how Global Financial Digital Solutions Company and its affiliates (hereinafter collectively referred to as “Group” or individually as “Member”) each collect, process and use Personal Data within the Kingdom of Saudi Arabia.

Definitions:

- In this Privacy Notice, unless the context requires otherwise, the following terms referred to shall have the following meaning:

1. Affiliate: means any entity which neoleap or any Member of neoleap is considered a major shareholder of such entity within the Kingdom of Saudi Arabia.

2. Personal Data: means any data which could lead to the identification of a person, directly or indirectly, including but not limited to: First Name and Last Name, Saudi National Identification Number, addresses, phone number, wallet account number, credit card number.

References to "neoleap", “urpay”, “the Member” "we", "us", or "our" includes, individually and collectively, all branches, representing offices, subsidiaries, and Affiliates of any of the Member of neoleap that collects and use your Personal Data within the Kingdom of Saudi Arabia.

Personal Data We Collect:

The data we collect will vary based on the purpose it is used for. However, below are examples of data we collect:

- Data collected on application forms, questionnaires or other documentation or communications such as, your full name and date of birth.

- Data about your transactions and products with us such as account activity and product use.

- Data collected from your use of our services, websites or mobile apps (such as cookies).

- Data exchanged during our communications with you such as, customer support requests and feedback from you either through our websites, mobile apps, social media accounts or any channels we use to communicate with the customers.

- Data collected from partner schemes which will help us to provide you with better services

Legal basis and purposes for collection and the use of your Personal Data:

We collect and use data to what is required by our business functions and services. In most cases, our legal basis and purposes include, but not limited to:

- To comply with any obligations and requirements issued by legal and regulatory authorities within the Kingdom of Saudi Arabia.

- To allow us to provide you with the products or services.

- To protect you against fraud by conducting identity, credit, and conflict checks.

- Enhance our products, services and your experience across our channels.

- Understand your needs as a customer and your eligibility for products and services.

- Promote new products and services that may be of interest to you.

How We Collect your Personal Data:

There are multiple touchpoints which helps us in collecting your data, a few examples:

- During On-boarding and service consumption – When you use our services, become a customer and consume products.

- Exchanges – When you complete a form and upload it on our website or mobile apps, email, social media post, via calling our call center, or through participation in promotional campaigns.

- Interactions (Social Media) – Any posts and interactions you have directly with us on social media channels.

- Browsing Pattern – Data about how you are exploring our website, timings of your visit, Internet Browser types and how you were referred to our website.

- Surveys – Online web surveys that enable us to gather feedback regarding issues. Such as, your likes and dislikes about the look and feel of our website and mobile apps. Your valuable feedback enables us to enhance the quality of experience we provide to you as an organization.

- You – or your authorized agent(s) or representative(s), and

- Where lawful – from third parties and public sources. This includes credit and government agencies.

Storage of your Personal Data:

Your Personal Data will be:

- Retained for as long as necessary to fulfil the purpose for which it was collected.

- Stored within the Kingdom of Saudi Arabia.

- Retained to satisfy any legal and/or regulatory requirements.

Protection of your Personal Data:

We ensure your data is appropriately protected by utilizing the necessary physical, technical, administrative and procedural security measurements to prevent unauthorized access, misuse, collection, use, disclosure, copying, modification, or disposal. We safeguard and protect your data in a manner that complies with applicable data protection regulation of the Kingdom of Saudi Arabia. However, the Internet is not completely secure.

Disclosure of your Personal Data:

- We may share your data with any of the parties mentioned below:

1. Any court, regulatory body, government authority to comply with any obligations and requirements issued by legal and regulatory authorities within the Kingdom of Saudi Arabia.

2. Any debt collection agency, credit bureau, insurer.

3. Any member of neoleap or their service providers for the purpose of providing you with the products or services, enhancing our products, services and your experience across our channels, and promoting new financial products and services that may be of interest to you.

We may contact and/or send notifications to you through different channels such as, short messages (SMS), push notifications, WhatsApp, email and/or phone with regards to our products and services.

Changes to our Privacy Notice

We reserve the right to amend this Privacy Notice at any time. The effective date of the Privacy Notice, as stated below, indicates the latest date the Notice was revised or changed. Checking the effective date below allows you to determine whether there have been changes since the last time you reviewed the Privacy Notice. Therefore, we recommend you check the Notice periodically to be aware of the most updated version of this Notice.

Usage of Cookies

In order to improve our customers’ experience, our websites use a standard technology called "cookies" to collect information about how our websites are used, which may include your data. The use of cookies is essential to the operation of our websites.

Contact us

In case of any questions, you can reach us via email, chat, and social media or through our website and mobile app.

Effective Date

This Notice was modified on October 2021.

Disclaimer

This Privacy Notice is not intended to, nor does it, create any contractual rights whatsoever or any other legal rights, nor does it create any obligations on us in respect of any other party or on behalf of any party. When you log in to third parties’ websites, you will not be subject or under this Privacy Notice. Moreover, we are not responsible for their websites’ content and we do not represent third parties. Therefore, we recommend you to review the privacy and security policy of each link you log in to.

General
IOS
Android

This Privacy Notice describes how Global Financial Digital Solutions Company and its affiliates (hereinafter collectively referred to as “Group” or individually as “Member”) each collect, process and use Personal Data within the Kingdom of Saudi Arabia.

Definitions:

- In this Privacy Notice, unless the context requires otherwise, the following terms referred to shall have the following meaning:

1. Affiliate: means any entity which neoleap or any Member of neoleap is considered a major shareholder of such entity within the Kingdom of Saudi Arabia.

2. Personal Data: means any data which could lead to the identification of a person, directly or indirectly, including but not limited to: First Name and Last Name, Saudi National Identification Number, addresses, phone number, wallet account number, credit card number.

References to "neoleap", “urpay”, “the Member” "we", "us", or "our" includes, individually and collectively, all branches, representing offices, subsidiaries, and Affiliates of any of the Member of neoleap that collects and use your Personal Data within the Kingdom of Saudi Arabia.

Personal Data We Collect:

The data we collect will vary based on the purpose it is used for. However, below are examples of data we collect:

- Data collected on application forms, questionnaires or other documentation or communications such as, your full name and date of birth.

- Data about your transactions and products with us such as account activity and product use.

- Data collected from your use of our services, websites or mobile apps (such as cookies).

- Data exchanged during our communications with you such as, customer support requests and feedback from you either through our websites, mobile apps, social media accounts or any channels we use to communicate with the customers.

- Data collected from partner schemes which will help us to provide you with better services

Legal basis and purposes for collection and the use of your Personal Data:

We collect and use data to what is required by our business functions and services. In most cases, our legal basis and purposes include, but not limited to:

- To comply with any obligations and requirements issued by legal and regulatory authorities within the Kingdom of Saudi Arabia.

- To allow us to provide you with the products or services.

- To protect you against fraud by conducting identity, credit, and conflict checks.

- Enhance our products, services and your experience across our channels.

- Understand your needs as a customer and your eligibility for products and services.

- Promote new products and services that may be of interest to you.

How We Collect your Personal Data:

There are multiple touchpoints which helps us in collecting your data, a few examples:

- During On-boarding and service consumption – When you use our services, become a customer and consume products.

- Exchanges – When you complete a form and upload it on our website or mobile apps, email, social media post, via calling our call center, or through participation in promotional campaigns.

- Interactions (Social Media) – Any posts and interactions you have directly with us on social media channels.

- Browsing Pattern – Data about how you are exploring our website, timings of your visit, Internet Browser types and how you were referred to our website.

- Surveys – Online web surveys that enable us to gather feedback regarding issues. Such as, your likes and dislikes about the look and feel of our website and mobile apps. Your valuable feedback enables us to enhance the quality of experience we provide to you as an organization.

- You – or your authorized agent(s) or representative(s), and

- Where lawful – from third parties and public sources. This includes credit and government agencies.

Storage of your Personal Data:

Your Personal Data will be:

- Retained for as long as necessary to fulfil the purpose for which it was collected.

- Stored within the Kingdom of Saudi Arabia.

- Retained to satisfy any legal and/or regulatory requirements.

Protection of your Personal Data:

We ensure your data is appropriately protected by utilizing the necessary physical, technical, administrative and procedural security measurements to prevent unauthorized access, misuse, collection, use, disclosure, copying, modification, or disposal. We safeguard and protect your data in a manner that complies with applicable data protection regulation of the Kingdom of Saudi Arabia. However, the Internet is not completely secure.

Disclosure of your Personal Data:

- We may share your data with any of the parties mentioned below:

1. Any court, regulatory body, government authority to comply with any obligations and requirements issued by legal and regulatory authorities within the Kingdom of Saudi Arabia.

2. Any debt collection agency, credit bureau, insurer.

3. Any member of neoleap or their service providers for the purpose of providing you with the products or services, enhancing our products, services and your experience across our channels, and promoting new financial products and services that may be of interest to you.

We may contact and/or send notifications to you through different channels such as, short messages (SMS), push notifications, WhatsApp, email and/or phone with regards to our products and services.

Changes to our Privacy Notice

We reserve the right to amend this Privacy Notice at any time. The effective date of the Privacy Notice, as stated below, indicates the latest date the Notice was revised or changed. Checking the effective date below allows you to determine whether there have been changes since the last time you reviewed the Privacy Notice. Therefore, we recommend you check the Notice periodically to be aware of the most updated version of this Notice.

Usage of Cookies

In order to improve our customers’ experience, our websites use a standard technology called "cookies" to collect information about how our websites are used, which may include your data. The use of cookies is essential to the operation of our websites.

Contact us

In case of any questions, you can reach us via email, chat, and social media or through our website and mobile app.

Effective Date

This Notice was modified on October 2021.

Disclaimer

This Privacy Notice is not intended to, nor does it, create any contractual rights whatsoever or any other legal rights, nor does it create any obligations on us in respect of any other party or on behalf of any party. When you log in to third parties’ websites, you will not be subject or under this Privacy Notice. Moreover, we are not responsible for their websites’ content and we do not represent third parties. Therefore, we recommend you to review the privacy and security policy of each link you log in to.

In addition to the General Privacy Policy, the following terms apply to iOS device users:

Using the Application means that the User agrees with this Policy and the described conditions for collecting and processing information from the User's device. If the User does not agree with the terms of the Policy, it is necessary to refrain from using the Company's Application.

User's data collected and processed by the Application

According to this Policy, the Application collects and processes User's data. This data includes:

•   Personal information that the User independently provides to the Company to create an account, as well as in the process of using the Application: name, gender, date of birth, email, phone number, bank card details.

•   Data required for providing high-quality and safe services (collected using additional SDK modules):

o   Session data that is automatically collected and transmitted by the Application during its operation: IP address, version of the operating system, brand and model of the device, unique identifiers of the device, browser used, information about the time the Application was accessed, name and parameters of the network connection.

o   Information about the geolocation of the User's device: geolocation data using GPS data, nearest Wi-Fi access points and mobile networks (if the User provides permission).

o   Call status on the User's device (if the User provides permission).

Purposes for collecting and processing data

Company collects and processes only data necessary for the provision of services.

Company utilizes the User's information in accordance with this Policy and the legislation of the Company's country of origin for the following purposes:

•   identifying the User and the User's device;

•   ensuring the safety of using the Application and the services provided by the Company;

•   sending notifications, requests and information about the services provided by the Company;

•   improving the quality of the Application and the services provided by the Company;

•   researching and developing new services provided by the Company.

Conditions for processing and transferring User's data to third parties

Company stores User's data in accordance with internal regulations and rules for secure data processing. The User's data is processed and stored while preserving their confidentiality. When processing data, the Application does not disclose the User's identity.

The storage periods for the User's data are determined in accordance with the requirements of the legislation of the Company's country of origin.

To process the User's data, Company can involve partners whose actions are subject to this Policy and the corresponding data protection agreements. At the same time, the User's data can be processed in its original and impersonal form.

User information can be provided to government agencies upon request in accordance with the requirements of current legislation.

Measures for protecting User's data

Company takes organizational and technical measures to effectively protect the User's data from illegal actions or accidental access by third parties, including modification, destruction, copying, and distribution.

Changes to the Privacy Policy

The company can make changes to the Privacy Policy if necessary.

The new version of the Privacy Policy comes into force from the moment of publication, unless otherwise provided by the latest version of the Policy.

In addition to the General Privacy Policy, the following terms apply to Android device users:

Using the Application means that the User agrees with this Policy and the described conditions for collecting and processing information from the User's device. If the User does not agree with the terms of the Policy, it is necessary to refrain from using the Company's Application.

User's data collected and processed by the Application

According to this Policy, the Application collects and processes User's data. This data includes:

•   Personal information that the User independently provides to the Company to create an account, as well as in the process of using the Application: name, gender, date of birth, email, phone number, bank card details.

•   Data required. for providing high-quality and safe services (collected using additional SDK modules):

o   Session data that is automatically collected and transmitted by the Application during its operation: IP address, version of the operating system, brand and model of the device, unique identifiers of the device, browser used, information about the time the Application was accessed, name and parameters of the network connection.

o   Information about the geolocation of the User's device: geolocation data using GPS data, nearest Wi-Fi access points and mobile networks (if the User provides permission).

o   Call history on the User's device (if the User provides permission).

o   Information about applications installed on the User's device (metadata from applications): application name, application identifier and version, device identifier and checksum.

Purposes for collecting and processing data

Company collects and processes only data necessary for the provision of services.

Company utilizes the User's information in accordance with this Policy and the legislation of the Company's country of origin for the following purposes:

•   identifying the User and the User's device;

•   ensuring the safety of using the Application and the services provided by the Company;

•   sending notifications, requests and information about the services provided by the Company;

•   improving the quality of the Application and the services provided by the Company;

•   researching and developing new services provided by the Company.

Conditions for processing and transferring User's data to third parties

Company stores User's data in accordance with internal regulations and rules for secure data processing. The User's data is processed and stored while preserving their confidentiality. When processing data, the Application does not disclose the User's identity.

The storage periods for the User's data are determined in accordance with the requirements of the legislation of the Company's country of origin.

To process the User's data, Company can involve partners whose actions are subject to this Policy and the corresponding data protection agreements. At the same time, the User's data can be processed in its original and impersonal form.

User information can be provided to government agencies upon request in accordance with the requirements of current legislation.

Measures for protecting User's data

Company takes organizational and technical measures to effectively protect the User's data from illegal actions or accidental access by third parties, including modification, destruction, copying, and distribution.

Changes to the Privacy Policy

The company can make changes to the Privacy Policy if necessary.

The new version of the Privacy Policy comes into force from the moment of publication, unless otherwise provided by the latest version of the Policy.

To contact customer care
800 1000 081
Powered by neoleap
Copyright © 2021 neoleap. All rights reserved.